Shipping & Returns

Returns Policy

At MASKMANIAC.COM we have a 100% satisfaction guarantee, if you did not like your mask, didn't fit or any other reason, please contact us within 24 hours of receipt.  We will refund for any (unused) mask or item, or exchange for credit or any other item in our inventory.  Please note, we will not be able to refund or exchange used, stained or soiled masks.  No returns will be accepted 10 days after delivery confirmation.  For more questions, please email us at (sales@maskmaniac.com)

If you received an incorrect order, please let us know ASAP so we can fix the problem.  A SASE will be mailed to you along with the correct item.

HOW DO I TRACK MY ORDER

We will automatically email you your tracking information as soon as we drop your package at the post office.  This email will contain your order number, desired shipping service (USPS. USPS Priority or other services such as FedEx or UPS), tracking number, shipping address and a direct link to the tracking page.

You can also log in to your maskmaniac.com account and View Order Status under the My Account tab.

FREE RETURNS!

In case you need to return the mask (unused), we will email you a postage paid shipping label so you can just print it out and send us the item(s)... an RMA number will be provided.  Please note that postage fees paid by customer are not refundable.  

*Also, FREE RETURNS are only valid in the U.S.A and its territories where we can send 1st class return postage.  International returns will still be honored, but postage back to us must be covered by customer.

For international returns, please mail item(s) to:

Mask Maniac
Attn: RETURNS
6051 Business Center Ct #4-183
San Diego, CA 92154

For additional questions, please email us at (sales@maskmaniac.com)

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Please note, we will not be able to honor returns for damaged (by customer), soiled, dirty or items that have been noticeably been used.

On orders over $150 a 20% restocking fee will be applied to unused articles in original condition, plus any shipping related expenses.   Please note, we will not honor returns 10 days after delivery confirmation

USA Shipping

We use the United States Postal Service on all of our orders, USPS services will range from 1st. Class to Priority or Express Mail depending on the case.  Continental US orders normally will arrive within 3 days of ordering (up to 5 days).  We ship from sunny San Diego, California.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Domestic shipping rates vary from $2.99 for 1st Class air, to $9.99 for Priority Mail, and $19.99 for EXPRESS 2nd Day Service.

International Shipping

MASKMANIAC.COM can ship to virtually any address in the world (with a few limitations on certain countries).  Default carrier will be USPS 1st Class Air Mail.

Prices range anywhere from $12.50 to Countries like Canada and Australia, and $16.50 for almost any other country. 

When utilizing USPS international mail for shipping, it's important to note that this service does not offer comprehensive end-to-end tracking information. While we can provide a shipping confirmation upon request, this confirmation only verifies that the package has been handed over to a US postal office for international dispatch. Unfortunately, it does not provide detailed tracking throughout its journey.

For customers seeking a more reliable and fully traceable shipping option, we highly recommend utilizing UPS Worldwide Saver or DHL Worldwide services. These shipping methods offer comprehensive end-to-end tracking, ensuring visibility and transparency throughout the entire shipping process. The cost for these services starts at $42.95 and varies based on the size of the package, providing peace of mind and reliability for international shipments.

If you have further questions on international shipping, please contact us via the contact form on the homepage before placing your international order.

Please note that any FREE SHIPPING promotions do not apply to international orders and no postage refunds or pre paid mailing labels will be made on international returns.